How a trip works.
Pet transport in Northbridge, DC
From your first message to the handover at the other end, here’s what happens and what to have ready.
Five stops from hello to handover.
Get in touch
Call or send a sample request with the pickup, destination and date you have in mind.
Call us during phone hours or send a sample request with the pickup address, the destination, the date you have in mind and a little about your pet.
We plan it together
We agree the journey time and the person at each end, and note how your pet travels.
We agree a pickup time with you, confirm who will be at each end and note how your pet travels. For a first trip, we’ll talk through their carrier or harness.
Pickup at your door
A proper hello, their bag and notes, and a calm settle into their carrier or crate.
We arrive at the agreed time, say hello, check their bag and notes with you, and settle them into their carrier or a secured crate.
On the road
A direct trip in a secured travel space with something familiar from home.
A direct trip to the destination, in a secured travel space with their familiar blanket. We don’t make unnecessary stops along the way.
Handover
We hand them to the person you named and pass on everything you asked us to.
We hand your pet to the person you named, pass on their bag and notes, and let you know they’ve arrived.
What we need from you.
Every journey is planned around a few details. The more you can tell us before the day, the calmer the trip is for your pet.
- Pickup and destination Both addresses, and anything that helps us find your door.
- A person at each end A name and phone number for whoever hands over and receives your pet.
- How they travel Their carrier or harness, and what helps them settle in the car.
- What to pass on Their bag, food and any notes for the person at the other end.
On the day.
- Before we arrive
- Take your dog for a short walk, put their bag by the door and have their carrier or harness ready.
- At the door
- Have your dog on their lead before you open the door. Cats should already be in their closed carrier.
- If something changes
- Call us as soon as you can. We can usually move the pickup or update a contact before the trip.
- After the handover
- We let you know your pet has arrived and that their bag and notes have been passed on.
By the door before pickup.
Have these ready and the hello at your door takes a couple of minutes. Not sure about something? Ask us when we plan the trip.
Carrier or harness
The one they know, checked and ready by the door.
A small labeled bag
Their lead and a familiar blanket, with their name on it.
Food for the other end
If they’ll eat at the destination, pack it and tell us.
Their own bowl
Handy for longer stays or a groomer who asks for it.
Notes to pass on
Anything the person at the other end needs to know.
Two phone numbers
One for the pickup contact and one for the destination.
Questions before the trip.
Where are they heading next?
Tell us the pickup, the destination and who will meet them. We’ll plan the rest with you.
12 Station Mews, Northbridge. Phones open Mon–Fri 8am–5pm, Sat 9am–1pm.