Dogs
After a stay, some dogs are tired and some are bursting to get home. Let us know how they usually are when they see you, so we can make the handover at your door calm and safe.
Return journey from Northbridge.
Pet transport from Northbridge, DC
The trip home after a grooming appointment, daycare day or boarding stay, back to whoever is home to welcome them.
AppointmentHome again
Return journey from Northbridge.
Coming home to Northbridge means a short last leg back to Station Mews territory. Tell us their ready time and who will be at home or in the building to meet them.
A return journey brings your pet home when they’re ready. Tell us where they are, when the team expects them to be ready and who will be at home to meet them, and we’ll plan the collection around it.
We collect your pet with their bag and any notes from the groomer, boarding team or daycare, and bring everything back with them. If the team has something to tell you, we pass it on at your door.
Return journeys are often planned at the same time as a care appointment trip, but they don’t have to be. If you dropped your pet off yourself and need help getting them home, we can plan the return on its own.
What we’ll ask about.
A few details help us plan a calm trip and a clear handover. Have these ready when you get in touch and we’ll take it from there.
- Ready-to-collect time
- Who is home to meet them
- Access notes for your door
How the trip runs.
From the first message to the moment they’re handed over, here’s what a return journey looks like with us.
Planning one now?
Call us and we’ll talk through the date, both addresses and who will meet them.
Call (202) 555-0107Before the day
Their ready time
Tell us when they’ll be ready to collect and who will be at home to welcome them back.
At collection
Bag, notes and pet
We collect your pet with their belongings and any notes the team wants to pass on.
On the way
A quiet ride home
Their familiar blanket and an unhurried trip back to your neighborhood.
At home
Welcome back
We hand them to whoever is home, along with their bag and the notes from their stay.
Dogs and cats on a return journey.
Cats
Cats come home in their own carrier. If the boarding team has sent the carrier home with you, tell us where we can collect it before the trip, or bring it to the handover.
Two pets from one home? Two pets from the same stay can come home together. If they’re finishing at different places or times, we’ll plan the collections with you.
Picking up in Northbridge.
Northbridge is a mix of apartment buildings around the station and terraced streets further out. Apartment pickups often need a buzzer code or a meeting point in the lobby, so add that to your notes.
Gate and door codes stay with you. We’ll call when we arrive if anything is unclear.
Apartment buildings
Tell us your building entrance, which buzzer to press and whether we should meet you in the lobby or at your door.
Parking
Streets near the station get busy. Let us know if there’s a loading bay or a quieter side street close to your door.
Stairs and lifts
If you’re on an upper floor without a lift, tell us so we can plan how to carry their crate or carrier safely.
Handover notes.
At collection
We check your pet’s belongings with the team and collect any notes they want you to have.
At your door
We hand your pet to the person you named, with their bag and the notes from their stay.
If nobody’s home
We call you and the home contact before doing anything else. We never leave a pet outside or unattended.
If plans change on the day. If their ready time changes, the team or you can call us and we’ll adjust the collection. If someone different will be at home, tell us their name and number before the trip.
Return journey questions.
Other journeys.
All journeys- Northbridge to anywhere localLocal pet transportA door-to-door trip around Northbridge and the neighborhoods nearby. We collect from you and hand over to the person you name at the other end.See this journey
- Northbridge to your appointmentCare appointment tripWe take your dog or cat to a grooming, boarding or daycare appointment you’ve already booked, and hand them over to the team there.See this journey
- Northbridge to their first tripFirst journey discussionNew to traveling with us, or not a confident traveler? Let’s talk about their carrier, how they handle car trips and what helps them settle.See this journey
Where are they heading next?
Tell us the pickup, the destination and who will meet them. We’ll plan the rest with you.
12 Station Mews, Northbridge. Phones open Mon–Fri 8am–5pm, Sat 9am–1pm.